SaaS Monitoring and Remediation Services
O365 Managed Services
This use case is special. It showcases how we leverage the admin console to quickly resolve key end-user issues and provides best practices you can apply. It also highlights the quality parameters you need to monitor the performance of managed services.
Microsoft Office 365 (O365) is a comprehensive productivity app suite that needs special attention for optimal use. Keeping the apps working and data secure with these apps is a necessity. That’s why having experts managing and maintaining your O365 instances is so important. The right level of expertise helps bring stability and adaptability to the service.
Delivering round-the-clock managed services to resolve complex and escalated technical issues related to O365 services is a key aspect of our technical support offerings. Our skilled technical experts and robust IT service management processes enable us to provide effective support.
Our services include:
- Technical support for O365 services.
- Incident Management and Service Request Management.
- Knowledge base creation and updates, including standard operating procedures (SOPs).
- Investigate the root causes of problems, test solutions, and recommend solutions to reduce ticket resolution time.
- Use and provide advanced tools for O365 services-related issue diagnosis and troubleshooting.
In this demo video, you’ll learn about Zones’ SaaS Monitoring and Remediation Services and get hands-on experience using the O365 admin center to resolve issues.
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